# Major Recall Alert: Tactical 2.0 and Altitude 2.0 Helmets Recalled Due to Chin Strap Safety Issue
Polaris has issued an important recall for its **Tactical 2.0** and **Altitude 2.0** helmets sold in Australia. The recall highlights a critical safety issue: the chin strap on affected helmets may not be routed correctly, causing the retention buckle to separate and the helmet to come off during use. This is a serious safety concern for all users, particularly those involved in high-risk outdoor and recreational activities. Read on for everything you need to know about this recall, and how to stay protected.
## Why This Recall is Important
Helmets are designed to protect users from dangerous head injuries in the event of an impact. A malfunctioning chin strap, such as one that has been improperly routed, compromises this protection. If the retention buckle separates, the helmet could come off entirely, leaving the wearer vulnerable to life-threatening injuries.
Polaris, a trusted brand in outdoor and recreational gear, is taking responsibility for this defect by advising customers on how to address the issue. Immediate action is required to ensure user safety, so if you own a **Tactical 2.0** or **Altitude 2.0** helmet, it is essential to review the recall details below.
## Details of the Recall
Here are the key specifics of the Tactical 2.0 and Altitude 2.0 helmet recall:
- **Brand**: Polaris
- **Product**: Tactical 2.0 and Altitude 2.0 helmets
- **Recall Issue**: Chin straps may not be routed correctly, potentially causing the retention buckle to fail and the helmet to come off.
- **Date Announced**: 30 October 2023
- **Region**: Australia
- **Official Reference**: For more details, visit the [product safety site](https://www.productsafety.gov.au/search-consumer-product-recalls/509-and-509-for-polaris-branded-helmets-with-fidlock%C2%AE-fasteners).
## What You Should Do
If you own one of the affected helmets, **follow these steps immediately** to address the safety issue:
1. **Stop using the helmet right away** to avoid potential risks.
2. **Inspect the chin strap** to determine if it has been routed correctly.
3. If not routed correctly, refer to Polaris’s **updated owner’s manual addendum** or watch the instructional video available online.
4. If your chin strap is **damaged or frayed**, contact Polaris Australia to arrange for a professional repair.
5. **Need help?** Reach out to Polaris Australia for guidance on correctly routing your chin strap.
By taking these proactive measures, you can ensure your safety while continuing to enjoy your recreational activities.
## Stay Safe – Get Instant Recall Alerts
Product safety recalls are critical for protecting consumers, but they can often go unnoticed. To stay informed about essential updates like this one, download a **recall alert app** today. With real-time notifications, you’ll always be in the know about product recalls, safety warnings, and updates affecting the products you use every day.
Ensure you and your loved ones stay safe by downloading a trusted app for instant recall alerts today.
For complete details and updates regarding this recall, visit the official reference link on Australia's Product Safety website: [Polaris Helmet Recall Information](https://www.productsafety.gov.au/search-consumer-product-recalls/509-and-509-for-polaris-branded-helmets-with-fidlock%C2%AE-fasteners).
Taking swift action in response to recalls like this one can save lives. Check your gear today, and don’t hesitate to reach out for assistance if needed!