# Major Recall Alert: Speed Control Dial Component Recalled Due to Expanded Safety and Performance Concerns
Max Mobility/Permobil has issued an urgent expanded recall of its Speed Control Dial component, citing potential safety and performance concerns. This recall, tied to the SmartDrive MX2+ Power Assist Device, now covers all units manufactured and distributed between August 17, 2023, and March 10, 2025. It initially began on December 20, 2024, but has been extended as further issues were identified. With potential risks to user safety, this recall demands immediate attention.
## Why This Recall Is Important
The Speed Control Dial, a wired controller for the SmartDrive MX2+, plays a crucial role in the device's motor function. However, a design flaw involving a material change in the printed circuit board assembly (PCBA) has caused performance issues that could result in:
- The motor continuing to run uncontrollably.
- Unexpected initiation of movement.
- Abrupt stoppages.
To date, Max Mobility/Permobil has reported 781 complaints related to this issue, with five significant injuries, including fractures and head trauma. Given the frequency and severity of these incidents, swift action is required to ensure safety.
## Details of the Recall
The expanded recall highlights the following key details:
- **Product**: Speed Control Dial for the SmartDrive MX2+ Power Assist Device.
- **Manufacturing Dates**: August 17, 2023, through March 10, 2025.
- **Reason for Recall**: Material defects in the PCBA causing performance and safety hazards.
- **Injuries Reported**: Five severe incidents, including fractured bones and a concussion.
- **Company Details**:
- Address: Max Mobility/Permobil, 300 Duke Drive, Lebanon, TN 37090.
- Phone: (615) 257-2930.
- Website: [www.permobil.com](https://www.permobil.com).
For further details, visit the official [FDA Recall Notice](https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/max-mobility-permobil-expands-nationwide-recall-smartdrive-speed-control-dial-due-motor-being).
## What You Should Do
If you own a Speed Control Dial manufactured during the recalled period, follow these steps immediately:
1. **Stop Using the Speed Control Dial**: Discontinue use to avoid potential hazards.
2. **Switch to an Alternative Control Method**: Use an alternate wired controller, such as Switch Control buttons or a mechanical switch, or a wearable controller compatible with Apple Watch or Samsung Galaxy Wear OS apps.
3. **Request a Replacement**: Access the voluntary field action portal using [this QR code](https://hub.permobil.com/smartdrive-scd-voluntary-field-action) to submit a replacement request.
4. **Contact Technical Support**: For assistance, call Max Mobility/Permobil technical support at (615) 257-2930, available Monday–Friday, 8:00 am–5:00 pm CT.
5. **Report Issues**: Any adverse reactions or quality concerns should be directed to your healthcare provider or submitted to the FDA via the MedWatch Adverse Event Reporting Program.
Remember, safety comes first—switch to alternative controllers and act without delay.
## Stay Safe – Get Instant Recall Alerts
Keeping up with product recalls is crucial for your safety. Sign up for instant recall alerts to stay informed about urgent updates like this one. Additionally, download the Permobil app to access real-time product notifications, customer support, and replacement services at your fingertips.
With frequent recalls affecting consumer safety, staying informed is your best defense. Take action now to ensure the safety and performance of your mobility devices.
**Source Link**: [FDA Recall Notice](https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/max-mobility-permobil-expands-nationwide-recall-smartdrive-speed-control-dial-due-motor-being)