# Major Recall Alert: Santa Cruz Heckler 9 e-bikes Recalled Due to Fire Risk from Lithium-Ion Batteries
If you own a Santa Cruz Heckler 9 e-bike, it’s time to take action. A major recall has been announced for these e-bikes equipped with interchangeable 720W lithium-ion batteries. These batteries may short-circuit, posing a significant fire hazard. Read on to get all the details about this recall and what steps you need to take to stay safe.
## Why This Recall is Important
Electric bikes, like the Santa Cruz Heckler 9, have revolutionized transportation with their convenience and eco-friendly benefits. However, the recall highlights a serious risk—faulty batteries with the potential to overheat and cause fires. Lithium-ion batteries are widely used for their efficiency, but when improperly functioning, they can pose significant safety risks to riders, their homes, and surrounding environments. Addressing this issue immediately is crucial to safeguarding your safety and property.
Santa Cruz Bicycles is taking proactive steps, but it’s essential that affected consumers act quickly to prevent any accidents.
### Details of the Recall
Here’s what you need to know about this recall:
- **Category**: E-bike recall in Australia
- **Brand**: Santa Cruz Bicycles
- **Product Affected**: Santa Cruz Heckler 9 e-bikes with interchangeable 720W lithium-ion batteries.
- **Issue**: The faulty battery may short-circuit and cause a fire.
- **Action Required**: Owners must immediately stop using these e-bikes and disconnect the battery from the bike and charger.
The issue was officially announced, notifying consumers to take measures to prevent potential accidents. Santa Cruz Bicycles is committed to resolving this issue by offering a replacement battery to affected customers beginning in **mid-July 2025**. Every second counts when safety is at stake, so be sure to follow the instructions provided carefully.
For official details on the recall, visit this page: [Santa Cruz Heckler 9 e-bike recall information](https://www.productsafety.gov.au/search-consumer-product-recalls/santa-cruz-heckler-9-e-bike-with-interchangeable-720w-lithium-ion-battery).
### What You Should Do
If you own a Santa Cruz Heckler 9 e-bike, take these critical steps right away:
1. **Stop using the e-bike** and disconnect the battery from the bike and charger.
2. **Check if your battery is affected** by visiting the recall page provided by Santa Cruz Bicycles: [Santa Cruz Recall Page](https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery).
3. **If affected**, register your details to receive a replacement battery starting mid-July 2025.
4. If your battery is **not affected**, you can continue using the e-bike per normal guidelines.
5. **Dispose of faulty batteries properly** following local regulations; do not throw them in household garbage.
6. If you experience difficulty removing the battery, take your e-bike to an authorized Santa Cruz dealer for assistance.
7. Contact Santa Cruz Bicycles if you’ve sold or gifted the e-bike to another person and forward this safety information to them.
> **Important Note**: Keep the downtube cover of your e-bike before disposing of the affected battery—it will be needed to secure your replacement battery.
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For official details on the Santa Cruz Heckler 9 e-bike recall, visit the [Product Safety Australia website](https://www.productsafety.gov.au).