# Major Recall Alert: Raz-AT, Raz-CAT, Raz-SP (Mobile Shower Commode Chairs) Recalled Due to Safety Concerns
Raz Mobility has announced a safety enhancement action for its **Front and Rear Open (FAR) Seats**, affecting the **Raz-AT, Raz-CAT, and Raz-SP Mobile Shower Commode Chairs**. This important recall follows an incident in Canada where unauthorized seat modifications and improper reassembly led to a seat slipping off the frame. To address this, Raz has introduced custom rear seat brackets, which, when combined with **Bodypoint's Frame Saver Clamps**, enhance overall safety by preventing unwanted seat movement.
If you or a loved one uses a Raz commode chair, keep reading to learn essential details about this recall and recommended next steps.
## Why This Recall is Important
The safety and reliability of assistive devices are critical, especially in healthcare settings. The issue stems from an **unauthorized modification by a technician**, which led to improper reinstallation of FAR seats. This caused one side of the seat to become disengaged from the frame, posing a serious risk to users.
To prevent incidents like this from occurring in the future, Raz has taken proactive steps to develop and supply custom brackets that improve seat stability. These brackets, paired with Frame Saver Clamps, ensure that the seat halves remain securely positioned. As a commitment to user safety, Raz will supply customers with a **free retrofit kit** and detailed installation instructions as part of this initiative.
## Details of the Recall
The safety enhancement applies to the following Raz products:
- **Raz-AT Mobile Shower Commode Chairs**
- **Raz-CAT Mobile Shower Commode Chairs**
- **Raz-SP Mobile Shower Commode Chairs**
### Key Information About the Recall
- **Reason for Recall**: Safety enhancement for FAR seats following an incident where improper reassembly led to a seat slipping off the chair frame.
- **Announced Date**: September 30, 2023.
- **Solution**: Raz will provide custom rear seat brackets and Frame Saver Clamps to prevent seat halves from shifting medially or laterally.
- **Products Affected**: All Raz-AT, Raz-CAT, and Raz-SP chairs with FAR seats.
If you own one of these products, take immediate action to ensure proper safety measures are in place.
## What You Should Do
If you or someone you care for uses one of the affected Raz shower commode chairs, follow the steps below to address this issue:
1. **Stop Using the Affected Chair**: Until the retrofit kit is installed, avoid using the product to prevent any potential hazards.
2. **Request a Retrofit Kit**: Contact Raz to receive your free retrofit kit, which includes custom rear seat brackets and instructions for proper installation.
3. **Follow Installation Guidelines**: Once you receive the kit, follow the detailed instructions provided by Raz to ensure the brackets and clamps are installed securely.
4. **Contact for Support**: If you encounter difficulties installing the retrofit kit, reach out to Raz Mobility's customer service team for assistance.
For additional details, visit the [official Government of Canada recall page](https://recalls-rappels.canada.ca/en/alert-recall/raz-raz-cat-raz-sp-mobile-shower-commode-chairs).
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For more information on this specific recall of Raz-AT, Raz-CAT, and Raz-SP commode chairs, refer to the official recall page [here](https://recalls-rappels.canada.ca/en/alert-recall/raz-raz-cat-raz-sp-mobile-shower-commode-chairs).