# Major Recall Alert: Philips Patient Information Center IX Faces Safety Concern Over Mobile Event Notification Filters Change
Philips has recently announced a recall involving the **Patient Information Center IX (PIC IX)** system due to a critical safety issue discovered in its software update. The issue lies in the **PIC IX 4.5.0 software patch**, released on **October 28, 2025** (reference EC 2917-2024-10-28782). It was identified that this update unintentionally modifies the **default mobile event notification filter settings** without notifying users during system upgrades.
This unnoticed change could potentially lead to missed or delayed notifications, which are crucial for patient monitoring, raising significant safety concerns for healthcare organizations and their patients.
## Why This Recall is Important
When using medical software, especially one critical for patient monitoring in healthcare facilities, reliability and functionality are of the utmost importance. The **Patient Information Center IX 4.5.0 software patch** changes notification filter settings silently, which could result in:
- **Missed critical alerts**: Notifications might not be triggered for certain patient events.
- **Delayed interventions**: Healthcare staff might not receive timely updates to respond effectively.
- **Potential impact on patient safety**: This issue could result in dire outcomes for patient care.
The recall highlights the importance of transparency and error-free software operations in medical devices and systems. Philips urges all affected users to take immediate steps to address the issue to prevent potential risks.
## Details of the Recall
Here’s what you need to know about the **Philips Patient Information Center IX recall**:
- **Product**: Patient Information Center IX (PIC IX)
- **Software Version**: 4.5.0
- **Issue Identified**: The default mobile event notification filter settings are modified upon installation of the 4.5.0 software patch without notifying the user.
- **Internal Investigation Code**: STICR 1351302
- **Patch Release Date**: October 28, 2025
- **Safety Risk**: Filter changes may result in missed or delayed event notifications, compromising patient safety in real-time monitoring scenarios.
- **Date Announced**: November 2025
Philips has taken swift action to announce this recall and is actively working with healthcare providers to ensure system functionality is restored and software patches are addressed.
## What You Should Do
If your healthcare organization uses the **Philips Patient Information Center IX**, immediate action is recommended:
1. **Stop usage of PIC IX 4.5.0 software until further notice.**
2. Consult with Philips technical support to verify if your system is running the affected patch version.
3. Request guidance for restoring default settings and ensure proper notifications are received during patient monitoring.
4. Stay informed about further updates or corrective measures from Philips regarding the recall.
For full details or to report any related concerns, visit the **official recall notice**: [Philips Patient Information Center IX Recall](https://recalls-rappels.canada.ca/en/alert-recall/patient-information-center-ix-2).
## Stay Safe – Get Instant Recall Alerts
Safety recalls like this emphasize the importance of staying informed about medical devices and systems in use. To minimize risks in your facility, ensure you receive real-time updates and alerts about product recalls. Sign up for recall notifications or download trusted recall alert apps to keep your systems safe and reliable.
By taking proactive steps to address recalls like this one, healthcare organizations can safeguard patient care and ensure high standards of safety.
**Stay informed. Stay prepared.**