# Major Recall Alert: IntelePACS® Bug Detected, Data Loss Risk Identified
A critical recall has been issued for **IntelePACS®**, a medical imaging and data software, due to a bug discovered in the InteleConnect / TechPortal system. This issue could result in the permanent loss of pre-existing data in the **'Relevant Clinical Info'** field when healthcare providers modify studies using the case editor. The loss of such data poses a significant risk to **clinical decision-making and patient safety**. Here’s what you need to know and how to protect yourself.
## Why This Recall Is Important
The **IntelePACS® software** plays a vital role in healthcare by enabling providers to manage diagnostic imaging studies and maintain accurate clinical information. However, the presence of this newly detected bug introduces a serious vulnerability. When modifying studies via the case editor, data in the "Relevant Clinical Info" field can unintentionally and permanently disappear.
This poses a substantial risk to hospitals, clinics, and patients alike. Losing critical data in medical workflows isn't just inconvenient — it could directly affect patient safety by leading to **misinformed clinical decisions**. Whether you are a healthcare provider or IT administrator, quick action is required to assess and mitigate any potential impact from this recall.
## Details of the Recall
Here is a summary of the essential details pertaining to the recall:
- **Category**: CAN – Software Bug
- **Brand**: IntelePACS®
- **Product Affected**: InteleConnect / TechPortal, part of IntelePACS®
- **Issue Identified**: Permanent loss of pre-existing data in the 'Relevant Clinical Info' field during case edits.
- **Consequences**: Risk to patient safety due to missing critical clinical data needed for sound decision-making.
- **Date Announced**: October 13, 2023
For more detailed information, visit the official recall alert notice on the Government of Canada’s website: [Official Recall Notice](https://recalls-rappels.canada.ca/en/alert-recall/intelepacsr).
## What You Should Do
If you or your organization use IntelePACS®, it’s essential to take the following steps immediately:
- **Stop using the case editor** in the affected InteleConnect / TechPortal modules until a fix has been applied.
- **Contact the software provider** to inquire about updates or patches that resolve the bug. Confirm if your version of IntelePACS® is affected and request guidance on corrective actions.
- Conduct an internal **data audit** to identify whether any critical information may have been lost during past study modifications.
- Inform relevant clinical teams about this issue to mitigate any risks linked to incomplete patient records or incorrect clinical decisions.
- Stay connected for future updates and solutions directly from the software provider.
## Stay Safe – Get Instant Recall Alerts
Recalls like this underline the importance of staying informed about issues that could affect healthcare services and patient welfare. Be proactive and protect yourself by staying updated on recalls and safety notices. Download tools and subscribe to alert services that provide immediate notifications for product or software recalls.
👉 **Stay prepared. Download the app and get real-time recall alerts today!** Your safety and your patients’ safety depend on having reliable, up-to-date information.
---
This IntelePACS® recall emphasizes the importance of addressing software defects promptly to prevent real-world impacts. For more information and the latest updates on this recall, visit the official alert notice [here](https://recalls-rappels.canada.ca/en/alert-recall/intelepacsr). Don’t wait — take action today to safeguard your clinical data and maintain patient safety!