# Major Recall Alert: E-Pacer, TRAM Recalled Due to Strap Abrasion Risk and Potential Fall Hazard
Rifton, a trusted brand in mobility support products, has issued a critical recall impacting their TRAM and E-Pacer units. The issue stems from a quality control concern with aluminum stampings (DA53), which has created a potential safety risk for users. If left unaddressed, the sharp edges on certain stampings may lead to strap failure, increasing the chance of falls during use. The recall emphasizes the importance of product safety and proactive measures to ensure user wellbeing.
## Why This Recall is Important
Safety is the cornerstone of assistive mobility devices, and even small product defects can pose significant risks. For the TRAM and E-Pacer recall, the critical issue lies in the full body support strap assembly, a vital part of the devices that help users maintain stability and mobility. The defect arose after Rifton sourced a large quantity of aluminum stampings (DA53) from their supplier, which inadvertently changed the manufacturing process to meet the high demand.
This change resulted in some stampings with sharper strap openings, leading to:
- **Abrasion and fraying** of the support straps over extended use.
- **Potential strap failures**, which could cause a user to fall.
- Increased risk of injury or harm for users relying on these devices.
Given the role of these mobility aids in supporting individuals with disabilities or physical limitations, addressing this issue is both urgent and critical.
## Details of the Recall
- **Products Affected**: TRAM and E-Pacer units.
- **Reason for Recall**: Sharp edges on aluminum stampings (DA53) used in the full body support strap assembly can cause abrasion and fraying, leading to strap failure and creating a potential fall hazard.
- **Date Announced**: September 29, 2023.
- **Problem Origin**: Modification in the supplier’s aluminum manufacturing process to handle an unusually large order.
For official details, visit the **Government of Canada recall notice**:
[https://recalls-rappels.canada.ca/en/alert-recall/rifton-tram-and-e-pacer](https://recalls-rappels.canada.ca/en/alert-recall/rifton-tram-and-e-pacer).
## What You Should Do
If you own a Rifton TRAM or E-Pacer, it’s essential to take immediate action to ensure your safety or the safety of your loved ones.
### Steps for Consumers:
1. **Stop Using the Device**: Cease the use of affected TRAM or E-Pacer units until further notice.
2. **Contact Rifton**: Reach out to Rifton’s customer support team for guidance regarding replacing or repairing the strap assembly.
3. **Inspect Your Unit**: Check the straps for signs of abrasion, fraying, or wear; report any visible damage to Rifton.
4. **Follow Recall Instructions**: Ensure you follow Rifton's guidelines for obtaining replacement parts or repairs.
Don’t delay action, especially if the device is in frequent use. This recall is a precaution intended to keep users safe.
## Stay Safe – Get Instant Recall Alerts
Recalls like this demonstrate the importance of staying informed about product safety issues. By signing up for instant recall alerts, you can protect yourself and your family from potential risks.
**Download the MyRecalls App Today!**
Stay updated on product recalls with ease and ensure safety is always a priority. Download the [MyRecalls App](https://myrecalls.app) to get real-time notifications directly to your phone.
Stay proactive about safety and share this important information with anyone who might be using Rifton TRAM or E-Pacer devices. Protecting your health and mobility starts with awareness.
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**Source:** [Government of Canada Recall Notice – Rifton TRAM and E-Pacer](https://recalls-rappels.canada.ca/en/alert-recall/rifton-tram-and-e-pacer)