# Major Recall Alert: DxC 500 AU Clinical Chemistry Analyzer Recalled Due to Calibration Failure
Beckman Coulter has issued a major recall for its **DxC 500 AU Clinical Chemistry Analyzer** due to a critical issue affecting the device's ability to process calibration orders for two-part reagents. When reagent calibration is requested during sample processing and either component (r1 and/or r2) depletes to zero, the analyzer fails to complete the calibration order. This issue also prevents the placement of any new calibration orders, halting essential laboratory processes.
The recall, which officially began on **March 12, 2025**, has raised concerns for clinical laboratories that depend on this system for accurate testing and diagnostics. Read on to learn about the recall's details, why it matters, and the steps you can take to address it.
## Why This Recall is Important
The **DxC 500 AU Clinical Chemistry Analyzer** plays a vital role in laboratory environments, processing reagents and running calibrations to ensure the accuracy of chemical assays. Calibration is a critical function for maintaining reliable results in clinical diagnostics.
This recall is significant because:
- **Calibration Failure:** The analyzer's inability to complete a calibration request for two-part reagents could lead to interruptions in lab workflows.
- **Diagnostic Impact:** Delayed or inaccurate calibration could compromise the reliability of diagnostic testing, potentially endangering patient care.
- **Workflow Bottlenecks:** Multiple calibration orders may remain pending, with no way to place new ones, causing operational delays in high-pressure laboratory settings.
If left unaddressed, this issue could have far-reaching consequences for healthcare providers and patients who rely on accurate test results for diagnoses and treatment planning.
## Details of the Recall
Beckman Coulter has released official information about the recall. Here's what you need to know:
- **Product Name:** DxC 500 AU Clinical Chemistry Analyzer
- **Brand:** Beckman Coulter
- **Issue:** The analyzer may not complete calibration requests for two-part reagents (r1 and/or r2), preventing new calibration orders.
- **Recall Start Date:** March 12, 2025
- **Category:** CAN (Canada-wide recall)
For full details, visit the **[official recall notice](https://recalls-rappels.canada.ca/en/alert-recall/dxc-500-au-clinical-chemistry-analyzer-1)**.
## What You Should Do
To address this recall and avoid disruptions in laboratory workflows, Beckman Coulter has outlined specific steps for healthcare providers:
1. **Cease Use of the Affected Analyzer:** If you are currently using the DxC 500 AU Clinical Chemistry Analyzer, pause operations immediately to prevent calibration issues.
2. **Contact Beckman Coulter:** Reach out to their customer service for guidance, troubleshooting steps, and possible replacement options.
3. **Be Prepared for Delays:** Labs should anticipate potential downtime and plan accordingly for alternative testing solutions.
It’s crucial for laboratories to act swiftly in response to this recall to minimize disruptions and maintain testing accuracy.
## Stay Safe – Get Instant Recall Alerts
Recalls like these can have substantial impacts on healthcare services, so staying informed is essential. To stay ahead of critical recalls in real-time, download our **Recalls Canada App** today. With instant notifications about recalls across healthcare, food, and other industries, you’ll never miss an important update.
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Stay safe and ensure compliance by taking immediate action in response to this recall. For any further updates, refer to the official recall notification link [here](https://recalls-rappels.canada.ca/en/alert-recall/dxc-500-au-clinical-chemistry-analyzer-1).
Keep your laboratory and medical facilities running smoothly by being proactive about recalls and equipment safety.