# Major Recall Alert: Dexcom G7 Android CGM App, Dexcom G7 iOS CGM App Recalled Due to Sensor Alert Failure
If you’re a Dexcom G7 wearable user, this is an important update for your safety and health management. Dexcom has announced a **major recall of their G7 Android CGM App and iOS CGM App** due to a critical issue where the app fails to provide the expected "sensor failed" alert when the wearable’s transmitter experiences hardware or firmware failure. The recall, which is scheduled to start on **July 23, 2025**, addresses a serious safety concern affecting users who rely on real-time glucose monitoring for diabetes management.
Let’s dive into the details of this recall and what it means for you.
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## Why This Recall is Important
Continuous Glucose Monitoring (CGM) systems, like the **Dexcom G7**, are vital tools for people managing diabetes. They provide real-time glucose data, helping users make informed decisions about insulin dosage, diet, and exercise. However, **a failure in the alert system** can put users' safety at significant risk.
When the **Dexcom G7 wearable transmitter** malfunctions—due to hardware or firmware failure—it is designed to notify users through the app with a "sensor failed" alert. This warning ensures users know when the device is not working properly. Without this alert, individuals could be unaware of the system's failure, leading to missed or incorrect glucose readings. This issue could result in dangerous health complications, including hypo- or hyperglycemia.
### Key Reasons for the Recall:
- **Products Affected**: Dexcom G7 Android CGM App and Dexcom G7 iOS CGM App.
- **Problem Identified**: The app fails to alert users ("sensor failed") when the wearable transmitter malfunctions.
- **Health Risk**: Users may not know when their glucose readings are inaccurate or unavailable, increasing the risk of serious health issues.
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## Details of the Recall
Here’s what you need to know about the recall for the Dexcom G7 apps:
- **Recall Category**: CAN (Canada).
- **Recall Reason**: The expected "sensor failed" alert is not provided in the app when transmitter hardware or firmware failure occurs.
- **Products Affected**:
- Dexcom G7 Android CGM App
- Dexcom G7 iOS CGM App
- **Recall Start Date**: July 23, 2025.
- **Manufacturer Action**: Dexcom is working to resolve the issue and ensure that all impacted users are informed.
For more information, visit the official recall page here: [Recall Notification from Government of Canada](https://recalls-rappels.canada.ca/en/alert-recall/dexcom-g7-cgm-app).
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## What You Should Do
If you use the Dexcom G7 CGM app, follow these important steps immediately:
1. **Update Your App**: Regularly check for app updates to ensure you have the latest fixes or patches.
2. **Monitor Sensor Performance**: Stay vigilant when using your Dexcom G7 wearable monitor. If you notice irregularities, discontinue use and contact Dexcom customer support.
3. **Contact Dexcom Support**: Reach out to Dexcom for assistance, troubleshooting, or replacement options if your wearable or app is affected.
4. **Keep Backup Methods On-Hand**: Until the issue is resolved, consider using alternative glucose monitoring tools for added safety.
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## Stay Safe – Get Instant Recall Alerts
Your health and safety should always come first. It’s crucial to stay informed about recalls that might affect the tools you rely on. To stay updated, **download the government’s recall app or check their website regularly**. Monitor your Dexcom app for updates, and always pay attention to your device's performance.
For official details on this recall, click [here](https://recalls-rappels.canada.ca/en/alert-recall/dexcom-g7-cgm-app).
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Don’t forget to share this recall notice with friends, family, and anyone who uses Dexcom products. Staying informed could help you or a loved one avoid dangerous health risks.
For the latest updates, ensure your Dexcom G7 app is up-to-date and watch for additional announcements from Dexcom. Staying proactive can make all the difference in managing your health effectively.
**CTA**: Download the official Dexcom G7 app now and check for updates!