# Major Recall Alert: Blood Glucose Monitoring Systems Recalled Due to Labeling Oversight on High Glucose Warning
Trividia Health, Inc. has announced a crucial recall affecting its TRUE METRIX®, TRUE METRIX® AIR, TRUE METRIX® GO, and TRUE METRIX® PRO Blood Glucose Monitoring Systems. The recall stems from a labeling issue where the Owner’s Booklets/System Instructions for Use fail to emphasize the importance of seeking immediate medical attention when users receive an E-5 error code and are also experiencing symptoms of high blood glucose. This oversight could lead to life-threatening delays in treatment.
## Why This Recall is Important
Blood glucose monitoring systems are critical tools for individuals managing diabetes. These devices ensure that blood glucose levels are accurately tracked to help prevent potential health crises. When an E-5 error code is displayed, it typically signals a dangerously high blood glucose event (over 600 mg/dL) or a test strip error. If users do not correctly interpret the code and delay seeking medical attention, the consequences could be severe, including serious health complications or even death.
Since its 2014 launch, TRUE METRIX® products have been involved in 114 reported incidents tied to the E-5 error code, including one fatality. This recall highlights the necessity of ensuring clear and accurate communication in product instructions to safeguard users' health.
## Details of the Recall
Trividia Health has initiated a correction to the labeling and instructional materials for the following products:
- TRUE METRIX® Blood Glucose Monitoring Systems
- TRUE METRIX® AIR
- TRUE METRIX® GO
- TRUE METRIX® PRO
### Affected Regions:
- United States
- United Kingdom
- Mexico
- Australia
- The Caribbean
### Key Recall Facts:
- The **E-5 error code** indicates either a very high blood glucose level (greater than 600 mg/dL) or a test strip error.
- Previous instructions did not clearly urge users to **seek immediate medical attention if symptoms of high glucose** occur alongside an E-5 error code.
- **114 serious injuries and one death** are linked to this oversight since 2014.
Trividia is updating the labeling in all Owner’s Booklets/System Instructions for Use to emphasize the need for urgent medical care in these situations.
For more information, users can visit the official recall page at [FDA's Official Recall Notice](https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/trividia-health-inc-initiates-labeling-correction-all-true-metrixr-blood-glucose-monitoring-systems).
## What You Should Do
If you or a loved one uses a TRUE METRIX® Blood Glucose Monitoring System, here’s what you need to know:
- **Continue using the product** if you have been relying on it for blood glucose monitoring. The recall is limited to labeling and does not impact product performance.
- **Familiarize yourself with the updated instructions** for the E-5 error code: Seek immediate medical attention if you experience symptoms of high glucose, including excessive thirst, frequent urination, nausea, or confusion.
- If you have any questions, contact Trividia Health’s Customer Care Department at **1-888-835-2723** or email **trividia0126CC@trividiahealth.com**.
- Share this critical information with anyone who relies on TRUE METRIX® products.
The recall also affects co-branded versions of these products. Check the full list of affected variations at [Trividia Health’s Product Notice Page](https://www.trividiahealth.com/E-5productnotice).
## Stay Safe – Get Instant Recall Alerts
To ensure you’re always informed about product recalls, sign up for alerts from the **FDA’s MedWatch Program**. You can also download apps that provide real-time recall notifications to protect yourself and your loved ones. Don’t wait until it’s too late—stay informed and stay safe.
**Trividia Health is committed to patient safety** and working diligently to address this issue. For more information about their products and updates, visit their official website at [www.TrividiaHealth.com](https://www.trividiahealth.com).
### Call-to-Action: Download the **FDA’s MedWatch App** or sign up for updates from Trividia Health to ensure you are always up to date on important product safety information.
Patient safety matters. Stay informed, take action, and share this recall notice today!