# Major Recall Alert: Philips Azurion 7 Models Recalled Due to Critical Software and X-Ray Generator Issue
Philips has initiated a significant recall of its **Azurion 7 B12, Azurion 7 B20, Azurion 7 M12, and Azurion 7 M20** systems due to a software communication issue impacting X-ray imaging functionality. This critical issue has the potential to interrupt efficient healthcare delivery, prompting Philips to address the matter with urgency. Here's everything you need to know about the recall, its implications, and what actions you should take.
## Why This Recall is Important
The **Azurion 7 systems**, which are critical for X-ray-based imaging in various medical environments, have a software bug causing communication failures between the device software and the X-ray generator firmware. This issue exposes healthcare providers to frustrating delays during imaging procedures. In specific scenarios, this may impede proper diagnosis and treatment in time-sensitive cases.
During operation, the software issue may manifest in one of two ways:
1. **Pedal Tap Issue**: If the footswitch is rapidly pressed and released without generating X-rays (due to a short-duration contact), the system may stop generating X-rays altogether without alerting the user.
- **Resolution**: A warm restart might work, but a complete cold restart of the system is always effective.
2. **Phase Fault Recovery Issue**: When the system experiences a phase fault—a situation where one or more phase voltages drop to near zero—the X-ray generator enters an automated recovery mode. This recovery usually lasts about five seconds. However, in the identified software issue, the system may fail to recognize that the recovery process is complete, displaying error messages like:
- "Generator is busy starting up, no X-ray possible."
- "Run aborted: tube problem."
In this case, functionality is only restored after performing a cold restart.
These errors disrupt the imaging process, potentially delaying critical medical procedures and putting patients at risk.
## Details of the Recall
**Impacted Products**:
- **Brand and Models**: Azurion 7 B12, Azurion 7 B20, Azurion 7 M12, Azurion 7 M20
**Recall Start Date**: June 4, 2025
**Reason for Recall**: A software communication failure between system software and X-ray generator firmware.
**Situations Where the Issue Occurs**:
- Rapid press/release of the foot switch (Pedal Tap issue).
- Phase faults during acquisition leading to delayed or unavailable X-ray functionality.
For full details, visit the official recall page at **[Official Philips Azurion Systems Recall Notice](https://recalls-rappels.canada.ca/en/alert-recall/azurion-7-systems)**.
## What You Should Do
If your medical or diagnostic facility relies on Philips Azurion 7 systems, here’s what you can do to address this recall effectively:
- **Check Your Device**: Identify whether your system is one of the impacted models (B12, B20, M12, or M20).
- **Follow Philips’ Instructions**: Refer to Philips' service channels or customer support for troubleshooting assistance and repairs.
- **Schedule Fixes**: Philips may offer software updates or technical solutions to permanently resolve the issue. Contact their service team for more details.
- **Restart Protocol**: In case of failure during use, use a cold restart to restore system functionality.
## Stay Safe – Get Instant Recall Alerts
In today’s fast-paced world, it’s vital to stay updated on recalls that could impact your safety or healthcare effectiveness. Download our **Recall Alerts App** to receive real-time notifications about major recalls like this one. Stay informed, protect your patients, and ensure uninterrupted workflows with ease!
For official details, visit **[Azurion Systems Recall Information](https://recalls-rappels.canada.ca/en/alert-recall/azurion-7-systems)**.
Don’t let this issue impact your medical facility—take action today to address this critical recall. Stay ahead of potential disruptions by staying informed and proactive!