# Major Recall Alert: Philips Azurion Imaging Systems Recalled Due to Critical Software Issues
Philips has issued a major recall for its Azurion 3 M12, Azurion 3 M15, Azurion 5 M12, Azurion 5 M20, Azurion 7 B12, Azurion 7 B20, Azurion 7 M12, and Azurion 7 M20 systems. The recall includes six software issues identified in Azurion R2.1.10 and R2.2.10 systems that could result in the **loss of imaging (x-ray) functionality**, **motorized movement issues**, **incorrect image content**, or even **data loss**. These issues could pose significant risks in healthcare settings, potentially delaying or disrupting procedures. Read on for critical details about the recall and how to stay protected.
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## Why This Recall is Important
Ensuring the accurate operation of advanced medical imaging systems like Philips Azurion is essential in delivering safe and precise healthcare services. The defective software poses safety and operational risks, including continuous system restarts, motorized movement failures, and image misalignments. These issues not only disrupt workflows but can also compromise the accuracy of critical medical procedures, such as device placements, where precise imaging is non-negotiable.
The affected Azurion systems are widely used in hospitals and clinics across Canada, emphasizing the need for immediate action to mitigate risks and ensure patient safety.
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## Details of the Recall
Philips has identified six specific software issues affecting the Azurion R2.1.10 and R2.2.10 systems. Here’s a breakdown of the problems:
1. **System Repeatedly Restarts**
- Occurs when the patient database on the suite PC exceeds 50,000 series objects.
- The system enters a recovery restart loop with no error message displayed.
2. **Motorized Movement Failure (AMC Triple Drive)**
- Caused by a firmware issue. Symptoms include:
- Slow or unavailable stand movements with error messages such as “adjustment of frontal stand is required.”
- Loss of 3D scan functionality and rotational scanning.
3. **C-Partition Running Out of Free Space**
- Results from unremoved printer spool files accumulating on the system's C-drive.
- This issue disables motorized movements when the drive is full.
4. **System in Restart Loop Due to License Manager Issue**
- The license manager grows the Windows registry file beyond its maximum loadable size, preventing the system from booting.
5. **Misalignment of Marker Tool Overlay**
- Impacts Azurion systems with the marker tool option. Misalignment of markers after geometry movement corrections might result in inaccurate device placements.
6. **Longitudinal Position Error**
- Specific to Azurion systems with Poly-G3 frontal stands. A mismatch in expected versus actual position disables frontal stand motion power.
### Affected Products:
- **Models**: Azurion 3 M12, Azurion 3 M15, Azurion 5 M12, Azurion 5 M20, Azurion 7 B12, Azurion 7 B20, Azurion 7 M12, Azurion 7 M20
- **Software Versions**: Azurion R2.1.10 and R2.2.10
- **Images of Products**:
### Recall Announcement Date
The recall was officially announced on October 31, 2023.
For the full recall details, visit the [official recall notice](https://recalls-rappels.canada.ca/en/alert-recall/azurion-r2110-and-r2210-systems).
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## What You Should Do
Users of affected Azurion systems are advised to take the following steps immediately:
- **Contact Philips Customer Service**: Notify the company about your system and software version for guidance on necessary updates or fixes.
- **Limit Usage**: Avoid using any system presenting errors until repairs or software updates are installed.
- **Update Frequency**: Ensure regular clearing of printer spool files and compliance with software maintenance schedules to prevent recurring issues.
Healthcare facilities should train staff to identify and respond quickly to error messages displayed by the Azurion system.
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## Stay Safe – Get Instant Recall Alerts
Patient safety and operational continuity in medical facilities depend on timely action in cases like this recall. To ensure you never miss critical product recalls, **download the MyRecalls App** today. Get real-time notifications, track recalls affecting your products, and maintain peace of mind.
[Download the MyRecalls app now and stay protected!](#)
For the latest updates on this and other recalls, visit the [official Canadian recall website](https://recalls-rappels.canada.ca/en/alert-recall/azurion-r2110-and-r2210-systems).
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By staying informed and proactive, you can safeguard your equipment, workflow, and—most importantly—your patients. **Act now to address this recall and protect your healthcare environment!**