# Major Recall Alert: Zimmer Biomet A.T.S.® 5000TS Tourniquet System Recalled Due to Software Malfunction
Medical professionals and healthcare facilities using the A.T.S.® 5000TS Tourniquet System need to be aware of an important recall initiated by Zimmer Biomet. A phased serial-specific recall of the A.T.S.® 5000TS Tourniquet System with Hoses and LOP Sensor has been announced after multiple reports of malfunctioning user interfaces in certain international languages. This issue could impact patient safety and operational workflows, making it critical to address immediately.
## Why This Recall is Important
Zimmer Biomet, the renowned manufacturer behind the A.T.S.® 5000TS Tourniquet System, detected a potentially dangerous software defect. When used in certain international languages, including French, the medical device experiences user interface corruption due to insufficient RAM when loading a third font set. The malfunction may result in the following issues:
- **Frozen or unresponsive screens**
- **Inability to operate via touch**
- **Requirement for a device restart, causing potential treatment disruptions**
Though the device functions as normal in **English language mode**, the problem poses significant risks to multilingual users, especially in Canada, where French is widely used in healthcare settings. Three complaints have already been reported in Canada as of October 28, 2025, when this defect was identified through the complaints handling process.
This recall underscores the importance of ensuring medical devices operate seamlessly under all supported settings to protect patient care and practitioner efficiency.
## Details of the Recall
Here is what we know about the recall so far:
- **Brand/Model Affected**: A.T.S.® 5000TS Tourniquet System with Hoses and LOP Sensor (Personalized Pressure).
- **Reason for Recall**: User interface corruption caused by insufficient RAM when devices operate in certain international languages, such as French.
- **Date of Defect Discovery**: October 28, 2025.
- **Nature of Complaint**: Screen freezing or becoming unresponsive when loading a third font set.
- **Geographic Impact**: There have been **three complaints reported in Canada** related to this issue.
- **Workaround**: Devices remain functional in **English language mode**, which is unaffected by the issue.
For more details, refer to the **official recall notice** available here: [Zimmer Biomet A.T.S® 5000TS Recall Information](https://recalls-rappels.canada.ca/en/alert-recall/atsr-5000ts-tourniquet-system-hoses-and-lop-sensor-personalized-pressure).
## What You Should Do
If your facility uses the A.T.S.® 5000TS Tourniquet System, follow these steps to mitigate any risks:
- **Switch to English Language Mode**: Immediately configure your devices to English language mode to avoid interface corruption.
- **Review Serial Numbers**: Check if your device is part of the serial-specific recall using the information provided by Zimmer Biomet.
- **Contact Zimmer Biomet**: Reach out to Zimmer Biomet customer support for guidance on replacing or repairing affected devices.
- **Train Staff**: Ensure healthcare staff are aware of the issue and are equipped to handle any necessary restarts in case of a frozen screen.
Prompt action is essential to maintain safety and operational efficiency in your healthcare facility.
## Stay Safe – Get Instant Recall Alerts
This recall is a reminder of how vital it is to stay updated on potential safety risks in medical equipment. Failure to address these issues promptly could result in compromised patient care. Don’t miss future recall alerts—stay informed by downloading our comprehensive **Recall Alert App**, designed to keep healthcare professionals aware of important updates in real-time.
[**Download the Recall App Now**](#)
Stay vigilant and prioritize safety by equipping your team with the right tools for recall management. Always stay informed and proactive when it comes to essential medical devices like the A.T.S.® 5000TS Tourniquet System.
For further updates, refer to the official recall notice here: [Zimmer Biomet A.T.S® 5000TS Recall Information](https://recalls-rappels.canada.ca/en/alert-recall/atsr-5000ts-tourniquet-system-hoses-and-lop-sensor-personalized-pressure).