# Major Recall Alert: ARTIS Icono Biplane, ARTIS Icono Ceiling, ARTIS Icono Floor Recalled Due to Movement Control Failure
In an important safety development, certain **ARTIS Icono** medical systems — including the **Biplane, Ceiling, and Floor models** — are being recalled. The recall centers on a rare issue where the system may lose movement capability after the detector lift height is adjusted to its maximum or minimum. Worryingly, a standard system reboot may not resolve the issue, and only **qualified service personnel** can fix this malfunction. This serious defect requires immediate attention to prevent disruptions in clinical settings.
For more information about the recall, visit the official alert page: [Government of Canada Recall Notice](https://recalls-rappels.canada.ca/en/alert-recall/artis-icono-ceiling-floor-and-biplane-systems).
## Why This Recall is Important
The **ARTIS Icono** product line, known for delivering precision imaging in medical and surgical environments, plays a critical role in modern healthcare. Any disruption in the system’s functionality can have significant consequences, especially during sensitive procedures.
The reported issue pertains to the detector lift height mechanism. Adjusting this to its **maximum upper or lower limit** may render the system inoperable. Such an occurrence risks delays in diagnosis or treatment and could result in the rescheduling of critical procedures, impacting patient care.
### Key Safety Concerns:
- **Affected Products**: ARTIS Icono Biplane, ARTIS Icono Ceiling, and ARTIS Icono Floor systems.
- **Issue**: Loss of movement capability when detector lift height is set to maximum or minimum.
- **Resolution**: Requires intervention by **qualified service personnel**; standard reboot does not resolve the issue.
Healthcare providers utilizing these systems must take immediate precautions to ensure patient safety and minimize procedure disruptions.
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## Details of the Recall
This product recall was announced on **Date: 32431**, affecting **ARTIS Icono Biplane, Ceiling, and Floor systems** used in medical imaging. According to the recall announcement:
- The system's failure occurs in **rare situations** after adjusting the detector lift height to its extreme positions.
- A system reboot will not resolve the malfunction, further delaying operations.
- Only **certified service personnel** can fix the defect, requiring an urgent service call to avoid prolonged downtime.
To see if your system is impacted, healthcare facilities are advised to review the recall notice and contact the manufacturer or distributor for guidance.
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## What You Should Do
Healthcare providers and facilities using ARTIS Icono systems are advised to take the following steps:
1. **Stop adjusting the detector lift height** to its maximum or minimum positions.
2. Contact an **authorized service representative** immediately if the malfunction occurs.
3. Train staff on handling and diagnostics to avoid triggering the failure.
4. Refer to the **official recall notice** for updated information: [Government of Canada Recall](https://recalls-rappels.canada.ca/en/alert-recall/artis-icono-ceiling-floor-and-biplane-systems).
Taking these steps can help reduce disruptions to patient care and ensure that medical imaging procedures are not delayed.
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## Stay Safe – Get Instant Recall Alerts
Recalls like these highlight the importance of staying informed about product safety updates, especially in critical industries such as healthcare. Ensure you never miss a crucial safety notice by downloading the **MyRecalls** app today. With **real-time alerts**, you’ll always stay ahead of potential risks and know exactly what action to take in case of a product issue.
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Staying proactive and informed is essential, particularly when dealing with sophisticated medical systems like the **ARTIS Icono Biplane, Ceiling, and Floor models**. Keep following official recall updates and act today to ensure uninterrupted care for your patients.