# Major Recall Alert: Apexpro Host Software Ark2250 V6.0, Carescape Telemetry Server Ark-2250l Recalled Due to Potential Loss of Monitoring
A critical recall has been issued for the **ApexPro Carescape Telemetry Server** that could pose significant risks to patient safety. The recall involves the **ApexPro Host Software Ark2250 V6.0** and the **Carescape Telemetry Server Ark-2250l**, which are widely used in healthcare facilities. According to the official notice, there is a potential loss of ECG and SpO2 monitoring capability caused by a “no comm” or “off-network” condition at the **Carescape Central Station** or **CIC Pro Clinical Information Center**.
Healthcare and hospital administrators, this is an important update to address immediately to ensure patient safety.
## Why This Recall is Important
The **ApexPro Carescape Telemetry Server V5.0 and V6.0** plays a pivotal role in monitoring patients’ vital signs, specifically heart activity (ECG) and blood oxygen levels (SpO2). Losing this telemetry capability—either due to persistent connection issues or off-network errors—can lead to delays in detecting critical health events. This problem significantly impacts the ability of clinicians to provide timely and potentially life-saving interventions.
This recall warrants immediate attention because:
- It affects real-time monitoring of patient health.
- Prolonged network disconnection could result in undetected medical emergencies.
- It creates increased risks for vulnerable patient populations under telemetry-based care.
## Details of the Recall
Here’s what you need to know:
- **Product Name**: ApexPro Host Software Ark2250 V6.0 and Carescape Telemetry Server Ark-2250l.
- **Affected Software Version**: V5.0 and V6.0.
- **Issue**: Persistent “no comm” or “off-network” condition causes potential loss of ECG and SpO2 monitoring functionality.
- **Impacted Devices**: Carescape Central Station and CIC Pro Clinical Information Center.
- **Risk**: Missed detection of critical physiological changes, risking patient safety.
- **Date Announced**: Recall made public on **March 21, 2023** ([official recall announcement here](https://recalls-rappels.canada.ca/en/alert-recall/apexpro-carescape-telemetry-server)).
## What You Should Do
To minimize risks and comply with the recall announcement, healthcare facilities and device users must take the following steps:
1. **Check Device Inventory**: Identify all ApexPro Carescape Telemetry Server devices running versions V5.0 and V6.0 in your hospital or clinic.
2. **Contact Manufacturer**: Reach out to the device manufacturer for guidance on software updates, patches, or hardware replacement options.
3. **Inspect Network Connections**: Regularly check the network configuration at the **Carescape Central Station** and **CIC Pro Clinical Information Center**. Address any anomalies to prevent failures.
4. **Train Staff**: Educate healthcare teams on potential issues and ensure they monitor patients closely in case of telemetry disruptions.
5. **Follow Recall Protocols**: Comply with all recommendations provided in the official recall documentation.
## Stay Safe – Get Instant Recall Alerts
Patient safety is a top priority, and staying informed about product recalls is essential for healthcare providers. To stay a step ahead of potential risks:
- **Download our Recall Alerts App today** to receive instant notifications on the latest recalls, safety warnings, and updates for medical devices, food, and more.
- **Ensure Compliance**: By acting promptly on recall alerts, your facility can maintain operational safety and care quality.
Stay proactive about patient care. Visit the [Government of Canada Recall Alerts Website](https://recalls-rappels.canada.ca/en/alert-recall/apexpro-carescape-telemetry-server) for the latest updates on this and other recalls.
Preventing a crisis starts with awareness. Don't wait—take action now to safeguard your patients and institution from the dangers of faulty equipment.