# Major Recall Alert: Allura Xper FD Systems Recalled Due to Potential X-Ray Functionality Loss
Philips has issued an urgent recall affecting several models of their Allura Xper systems – part of the Alluraclarity family. The recall targets devices with software release 8.2 or higher, equipped with a Certeray generator, due to software issues that may result in the temporary loss of x-ray imaging capability. This critical issue has been identified in multiple configurations of the Allura Xper FD10, FD20, and their variants, including OR tables.
The recall started on **July 7, 2025**, and addresses specific scenarios that could lead to functionality interruptions. Read on for key information regarding the affected devices, recall reasons, and steps you should take to ensure the safety of medical procedures.
## Why This Recall is Important
Accurate and timely imaging is essential during life-saving medical procedures, and Philips has identified two situations where the Allura Xper systems may fail to deliver proper imaging functionality. In medical environments, **delayed imaging can disrupt procedures and negatively impact patient outcomes**.
The recall covers the following Allura Xper systems from the **Alluraclarity family**:
- **Allura Xper FD10 models**, including OR Table variants
- **Allura Xper FD20 models**, including OR Table and specialized configurations like FD20/15 and FD20/20
These issues raise primary safety concerns in environments where precise and immediate imaging is required, especially during complex therapies.
## Details of the Recall
Philips identified a **software issue** within the communication process between the system software and x-ray generator firmware that could lead to unintended system states. The two main scenarios causing this disruption include:
1. **Pedal Tap Issue**
- Occurs when the foot switch is pressed and released rapidly without generating x-rays (short-duration contact).
- The system may enter a state where x-ray functionality is inhibited without alerting users.
- A **warm restart** may resolve the issue temporarily; however, a full **cold restart** is always effective.
2. **Phase Fault Scenario**
- Triggered by phase voltage drops (near-zero conditions).
- The system attempts to auto-recover but may lose communication with the x-ray generator software.
- The user experiences error messages such as “generator is busy starting up, no x-ray possible” or “run aborted: tube problem."
- A **cold restart** is required to regain system functionality after this issue occurs.
These **interruptions can delay medical therapy** and potentially compromise patient care.
## What You Should Do
If you’re currently using affected Allura Xper systems, it’s crucial to take the following actions immediately:
- **Review the Recall Details**: Check if your system matches the identified models and software configurations.
- **Contact Philips**: Reach out to Philips through authorized channels for support on resolving this software issue. Guidance on implementing fixes or updates may be available.
- **For Critical Cases**: Ensure staff members are aware of the potential scenarios (pedal tap and phase fault) that trigger functionality disruptions. Familiarize medical teams with restart protocols (warm and cold restarts).
Healthcare providers should remain vigilant while using Allura Xper systems and refrain from relying solely on error messages when troubleshooting functionality issues.
For official recall details, please refer to the government source: [Canada Recalls Alerts – Allura Systems](https://recalls-rappels.canada.ca/en/alert-recall/allura-systems).
## Stay Safe – Get Instant Recall Alerts
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