# Major Recall Alert: Philips Nehalem FlexVision-2 PCs in Allura Xper Systems Recalled Due to Potential Missing Air Baffle
Philips has announced a significant recall involving Nehalem FlexVision-2 PCs in the Allura XPER series. The issue stems from a potentially missing air baffle, a critical component that ensures proper airflow inside the PC. Without this component, the frame grabber card in the affected systems could overheat, potentially causing system failure. The recall, which impacts multiple Allura Xper products, started on **August 1, 2025**. Read on to learn more about the affected products, why this recall is important, and what steps you should take.
## Why This Recall is Important
This recall is crucial because it affects the safety and functionality of medical imaging equipment critical to patient care. The missing air baffle disrupts airflow, allowing the internal temperature of the frame grabber card to exceed safe limits. If this card fails during use, **the FlexVision monitor in exam rooms may lose its image display**, potentially delaying medical procedures and diagnoses. For healthcare providers, system reliability is non-negotiable, as any equipment failure could impact both the patient experience and the outcome of medical procedures.
### Affected Products at a Glance
The recall involves the following Allura Xper systems, including products from the AlluraClarity family:
- **Allura Xper FD10**
- **Allura Xper FD10** *(Product of AlluraClarity Family)*
- **Allura Xper FD10/10** *(Product of AlluraClarity Family)*
- **Allura Xper FD20** *(Product of AlluraClarity Family)*
- **Allura Xper FD20 OR Table** *(Product of AlluraClarity Family)*
- **Allura Xper FD20/10** *(Product of AlluraClarity Family)*
- **Allura Xper FD20/20** *(Product of AlluraClarity Family)*
Healthcare providers using these devices should verify whether their systems are affected and take immediate action.
## Details of the Recall
The focus of this recall lies in a missing **air baffle** in some FlexVision-2 PCs. The air baffle’s role is to direct airflow inside the system. If omitted, the **temperature of the frame grabber card** may exceed specified limits, increasing the likelihood of hardware failure. This critical hardware is responsible for displaying real-time medical images on the FlexVision monitor. Failure of the frame grabber card could result in **no image shown during live procedures**, compromising workflow efficiency and patient outcomes.
- **Recall Start Date**: August 1, 2025
- **Recall Region**: Canada
- **Reason**: Missing air baffle leads to potential overheating and frame grabber card failure.
- **Impact**: No live imaging on FlexVision monitors during exams.
For additional details and official updates, visit the **[Government of Canada Recall Website](https://recalls-rappels.canada.ca/en/alert-recall/allura-xper-systems)**.
## What You Should Do
If your healthcare facility uses any of the recalled Allura Xper systems, follow these essential steps:
1. **Inspect Your Device**: Contact Philips to confirm if your system is part of the recall.
2. **Stop Use If Necessary**: If your system is identified as at risk, halt operations until corrective actions have been taken.
3. **Contact Philips Service Support**: Reach out to the manufacturer for **repair and replacement services** or guidance on how to proceed.
4. **Report Issues**: Report any device failures to Philips and the relevant regulatory body, such as Health Canada.
Healthcare providers are encouraged to respond promptly to this recall to ensure patient and staff safety.
## Stay Safe – Get Instant Recall Alerts
Don’t leave critical information to chance. Stay informed about the latest safety recalls to protect your patients, staff, and equipment. Download our free **recall alerts app** today to receive real-time updates on product recalls in your region. With our app, you’ll always stay one step ahead.
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For more detailed recall notices and to check if your device is affected, visit the **[official Government of Canada recall page here](https://recalls-rappels.canada.ca/en/alert-recall/allura-xper-systems)**.
Don’t delay—check your Allura Xper systems today and ensure you’re taking the necessary precautions. **Download the app now** to stay informed about potential risks and keep your healthcare operations running smoothly.